At Cakelya, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. We may collect information such as your name, contact details, and delivery address when you interact with our website or place an order. This information is used solely to provide our services efficiently and enhance your experience.

Use of Information

The information we collect is used to process orders, manage deliveries, communicate updates, and improve our products and services. We do not sell, trade, or share your personal data with third parties, except where necessary to fulfill your order or comply with legal obligations.

Orders and Payments

All orders must be placed in advance and may require confirmation through full or partial payment. We ensure that all payment processes are secure and reliable. Once an order is confirmed, any modifications are subject to availability and the stage of preparation.

Cancellations and Refunds

Cancellations must be made within a reasonable timeframe before production begins. Once preparation has started, cancellations or refunds may not be possible. However, if any issue arises with your order, we encourage you to contact us promptly so we can address the matter appropriately.

Delivery and Responsibility

Cakelya strives to deliver all orders on time and in excellent condition. Delivery times are estimates and may be affected by unforeseen circumstances. Customers are responsible for providing accurate delivery information, and we are not liable for delays or issues resulting from incorrect details.