Shipping policy

At Cakelya, we are dedicated to delivering your cakes safely, fresh, and on time. All orders are carefully packaged to maintain quality during transit and ensure they arrive in excellent condition.

Delivery Areas

We currently offer delivery within selected locations. Availability of delivery services may vary depending on your area, and customers will be informed if any limitations apply before order confirmation.

Delivery Timeframes

Delivery times are scheduled based on your selected date and time slot. While we strive to meet all delivery timelines, delays may occur due to traffic, weather, or other unforeseen circumstances.

Delivery Requirements

Customers are responsible for providing accurate delivery details, including the correct address and contact information. Failure to do so may result in delays or unsuccessful delivery, for which Cakelya will not be held liable.

Failed Deliveries

If a delivery attempt is unsuccessful due to incorrect information or the recipient being unavailable, additional charges may apply for redelivery. In such cases, refunds will not be issued.